F7 Casino KYC Policy & Account Verification

Know Your Customer (KYC) Policy

Purpose of Identity Verification

F7 Casino is committed to maintaining the highest standards of regulatory compliance and responsible gaming. Our Know Your Customer (KYC) policy forms a critical part of our anti-money laundering (AML) and counter-terrorism financing (CTF) obligations. Identity verification protects both F7 Casino and our players by ensuring all accounts are operated by legitimate individuals of legal age, preventing fraud, detecting suspicious activity, and maintaining the integrity of our gaming platform.

As a licensed operator under Curacao eGaming (Licence Number: OGL/2024/1630/1008), F7 Casino is required to verify the identity of all players in accordance with international regulatory standards and best practices within the iGaming industry.

Verification Requirements

All F7 Casino players must provide valid documentation during the registration process or when requested by our compliance team. Verification may be triggered at any point, particularly when players reach certain activity thresholds or request withdrawal of funds.

Required Documents

To complete KYC verification with F7 Casino, you will be required to submit the following documents:

  • Primary Identity Document: A valid government-issued photograph identification such as a passport, national identity card, or driver's license. The document must be current and clearly display your full name, date of birth, and photograph.
  • Proof of Address: A recent utility bill, bank statement, or official correspondence from a government agency dated within the last three months. The document must clearly show your name and residential address.
  • Proof of Payment Method (if applicable): If deposits have been made using a credit or debit card, bank transfer, or e-wallet, you may be required to provide documentation proving ownership of the payment method, such as a bank statement or card statement showing the last four digits matching your account.

All documents must be submitted as clear, legible colour photographs or scans in JPEG, PNG, or PDF format. Documents must not be expired and must clearly show all relevant information.

Verification Triggers

F7 Casino operates a risk-based approach to identity verification. Verification may be required in the following circumstances:

  • Upon initial registration, if requested during account opening
  • When cumulative deposits or wagering activity reaches €2,000 or equivalent in your chosen currency
  • When a withdrawal request is submitted, regardless of amount
  • When suspicious activity is detected on your account
  • As part of routine compliance monitoring or due diligence procedures
  • When you transition to higher VIP tiers (Silver, Gold, Platinum)
  • If our compliance team requires additional information to verify your details

Processing Times

F7 Casino aims to process KYC verification requests within 24 to 48 business hours of receiving complete and valid documentation. During peak periods, processing may take slightly longer. You will receive email notification at your registered email address once verification is complete.

If your submitted documents are incomplete, unclear, or do not meet our requirements, our compliance team will contact you with details of what additional information is needed. You will have 7 days to resubmit corrected or additional documentation. Failure to provide required documentation within this timeframe may result in account suspension or closure.

Account Restrictions During Verification

Whilst your KYC verification is pending, your account will remain fully functional for placing bets and making deposits. However, withdrawal requests cannot be processed until verification is complete and approved. Any withdrawal requests submitted whilst verification is pending will be held until the verification process concludes.

We recommend submitting all required KYC documentation promptly to avoid delays in processing withdrawal requests.

Data Handling and Security

All personal information and identification documents submitted as part of the KYC process are treated with the utmost confidentiality and security. F7 Casino employs industry-standard encryption protocols (SSL technology) and secure data storage systems to protect your information from unauthorised access, misuse, or disclosure.

Your documents and personal data are stored separately from your gaming account details. Access to KYC information is restricted to authorised F7 Casino compliance and legal personnel only. We do not share your identification documents with third parties except as required by law or to comply with regulatory obligations.

In accordance with data protection regulations, F7 Casino retains KYC documentation for a minimum of five years following the closure of your account or the last transaction on your account, whichever is later. After this retention period, documents are securely destroyed.

Verification Failure and Account Closure

If F7 Casino is unable to verify your identity through the provided documentation, or if we suspect fraudulent activity or misrepresentation, we reserve the right to suspend or permanently close your account. In such cases:

  • Your account will be locked and you will not be able to place further bets
  • Any pending withdrawal requests will be cancelled
  • Account funds may be forfeited in accordance with our Terms and Conditions
  • You will be notified of the reason for account closure by email

Contacting Our Compliance Team

If you have questions about the KYC process, require assistance submitting documentation, or wish to dispute a verification decision, please contact our support team:

Policy Updates

F7 Casino reserves the right to update this KYC Policy at any time to comply with regulatory changes or to enhance our compliance procedures. Players will be notified of material changes via email or through a notice displayed on our website. Continued use of the F7 Casino platform following any policy updates constitutes acceptance of the revised terms.