F7 Casino Privacy Policy

Privacy Policy

F7 Casino ("we", "us", "our", or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website located at f7casino.vip and utilise our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting to the website, and you waive the right to receive specific notice of each such change or modification.

About Our Privacy Policy

F7 Casino respects your privacy and is dedicated to protecting your personal data. This policy demonstrates our commitment to fair information practices and has been created in compliance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) and other relevant privacy laws.

We recognise that your trust is paramount. Therefore, we maintain transparent practices regarding how we collect, process, store, and utilise your personal information. This policy outlines your rights and our obligations in managing your data throughout your relationship with F7 Casino.

What Information We Collect

We collect various types of information in connection with the services we provide, including:

Registration and Account Information

  • Full name and date of birth
  • Email address and telephone number
  • Postal address and residential information
  • Username and password
  • Currency preference and language settings
  • Account creation and login date/time

Transaction and Financial Information

  • Deposit and withdrawal transaction history
  • Payment method details (card type, expiry date, last four digits)
  • Banking information for transfers
  • Cryptocurrency wallet addresses
  • E-wallet account identifiers
  • Transaction amounts, dates, and times
  • Wagering activity and betting history
  • Account balances and bonus utilisation

Know Your Customer (KYC) Documentation

  • Government-issued identification documents (passport, national identity card, driving licence)
  • Utility bills and proof of address
  • Bank statements
  • Selfie verification images
  • Scanned copies of supporting documents

Cookies and Tracking Data

  • Cookie identifiers and preferences
  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on site
  • Referral source and navigation paths
  • Device identifiers and mobile data
  • Geolocation information

Communication Records

  • Customer support enquiries and responses
  • Email correspondence
  • Chat logs and ticket history
  • Complaint records
  • Feedback and survey responses

Device and Technical Information

  • Device type and unique identifiers
  • Mobile network information
  • Game session logs
  • Error reports and performance data
  • Software version and update information

What We Do Not Collect

F7 Casino explicitly does not collect or request the following personal information:

  • Racial or ethnic origin
  • Religious or philosophical beliefs
  • Trade union membership
  • Genetic data
  • Biometric data (except for selfie verification during KYC)
  • Health or medical information
  • Data concerning sex life or sexual orientation
  • Criminal convictions or offences (except as legally required)
  • Social media account details (unless voluntarily provided)

How We Use Your Information

F7 Casino uses collected information for various legitimate purposes:

Account Management

  • Creating and maintaining your account
  • Processing deposits and withdrawals
  • Verifying your identity and preventing fraud
  • Updating account information and preferences
  • Managing account security and access

Service Provision

  • Delivering gaming services and features
  • Processing bets and calculating winnings
  • Managing bonuses, promotions, and loyalty programmes
  • Providing customer support and responding to enquiries
  • Handling complaints and disputes

Compliance and Legal Obligations

  • Anti-Money Laundering (AML) compliance
  • Know Your Customer (KYC) verification
  • Responsible gambling monitoring
  • Regulatory reporting
  • Age verification
  • Fraud detection and prevention
  • Sanctions screening

Marketing and Communications

  • Sending promotional offers and special promotions
  • Newsletter distribution
  • Personalised marketing communications
  • Re-engagement campaigns
  • Product updates and feature announcements

Analytics and Improvement

  • Analysing user behaviour and preferences
  • Improving website functionality and user experience
  • Conducting statistical analysis
  • Testing new features and services
  • Optimising game performance

Security and Fraud Prevention

  • Detecting suspicious activity and fraud
  • Protecting against unauthorised access
  • Monitoring for terms and conditions violations
  • Preventing problem gambling

Marketing Communications and Your Preferences

F7 Casino may send you marketing communications via email, SMS, or push notifications based on your preferences and registration information.

Opting Out

You have the right to opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Adjusting your notification preferences in your account settings
  • Contacting our support team at [email protected]

Please note that even if you opt out of marketing communications, we will continue to send transactional emails regarding your account, deposits, withdrawals, and important updates.

How We Collect Information

F7 Casino collects information through various methods:

Direct Collection

  • Information you voluntarily provide during registration
  • Information submitted through account settings
  • Documents uploaded for KYC verification
  • Communications with customer support
  • Survey and feedback responses

Automatic Collection

  • Cookie and tracking technology
  • Server logs and IP address recording
  • Device and browser information
  • Game session and betting data
  • Web analytics tools

Third-Party Sources

  • Payment processors and financial institutions
  • Identity verification providers
  • Fraud detection services
  • Sanctions screening databases
  • Public records and databases

How We Share Your Information

F7 Casino shares your information with specific categories of recipients only as necessary to provide our services and comply with legal obligations:

Payment Processors and Financial Partners

We share financial and transaction information with authorised payment processors, banks, and e-wallet providers to process deposits and withdrawals. These partners process payments securely and are bound by confidentiality agreements.

Licensing and Regulatory Authorities

As required by our operating license (OGL/2024/1630/1008 issued by Curacao eGaming), we disclose information to regulatory bodies, gaming authorities, and government agencies for compliance and reporting purposes.

Verification and Compliance Service Providers

We share personal information with third-party verification providers for KYC procedures, age verification, identity confirmation, and fraud prevention services. These companies maintain strict confidentiality standards.

Fraud Detection and Security Partners

Information may be shared with fraud detection, anti-money laundering, and cybersecurity service providers to protect against unauthorised access, fraud, and suspicious activity.

Legal and Law Enforcement

We may disclose information if required by law, court order, or governmental request, or if we believe disclosure is necessary to protect the rights, safety, or property of F7 Casino, our users, or the public.

Business Transfers

In the event of a merger, acquisition, bankruptcy, or other business restructuring, your information may be transferred as part of that transaction. We will provide notice before this occurs.

Service Providers and Support Functions

We may share information with affiliate companies, contractors, and service providers who assist with website maintenance, customer support, data analysis, and marketing, all under strict confidentiality obligations.

F7 Casino does not sell, trade, or rent your personal information to third parties for their independent marketing purposes.

Data Storage and Security

F7 Casino employs comprehensive security measures to protect your personal information:

Encryption Technology

  • SSL/TLS encryption for all data transmitted over the internet
  • 256-bit encryption for sensitive information
  • HTTPS protocol on all pages handling personal data
  • Encrypted storage of passwords and financial information

Access Controls

  • Restricted access to personal information on need-to-know basis
  • Password-protected employee accounts
  • Multi-factor authentication for staff with sensitive data access
  • Regular access audits and monitoring

Data Retention

F7 Casino retains personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Retention periods vary depending on the type of data:

  • Account Information: Retained for duration of account plus 7 years for regulatory purposes
  • Transaction Records: Retained for minimum 7 years for AML compliance
  • KYC Documents: Retained for 7 years following account closure
  • Marketing Data: Retained until opt-out or account deletion
  • Cookie Data: Retained according to individual cookie policies (up to 12 months)

Upon account deletion request, we securely dispose of personal information following regulatory retention requirements, maintaining only what is legally necessary.

Infrastructure Security

  • Secure data centres with physical security measures
  • Regular security audits and penetration testing
  • Firewalls and intrusion detection systems
  • Regular backup and disaster recovery procedures
  • Regular software updates and security patches

Staff Training

  • Regular data protection and privacy training for all employees
  • Mandatory information security awareness programmes
  • Confidentiality agreements with all staff members
  • Disciplinary procedures for data breaches

While we implement robust security measures, no system is completely secure. F7 Casino cannot guarantee absolute security of your information. However, we maintain industry-leading standards and continuously update our security infrastructure.

Your Data Protection Rights

Under the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the following rights regarding your personal information:

Right of Access

You have the right to request a copy of your personal data that F7 Casino holds. We will provide this information in a portable, machine-readable format within 30 days of receiving your request at no charge.

Right of Correction (Rectification)

If you believe your personal information is inaccurate or incomplete, you have the right to request correction. You may update certain information directly in your account settings, or contact our support team for assistance.

Right to Erasure ("Right to be Forgotten")

Under certain circumstances, you can request deletion of your personal data. However, we may retain information where required by law, for AML compliance, dispute resolution, or to protect the rights of other users. Requests will be assessed on an individual basis.

Right to Data Portability

You have the right to request your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller without hindrance. We will provide this within 30 days of request.

Right to Restrict Processing

You can request that we limit how we use your personal data in specific circumstances, such as whilst we verify its accuracy or assess the lawfulness of its use.

Right to Object

You have the right to object to processing of your personal data, particularly for marketing purposes. We will cease processing within 30 days of your objection, except where there are legitimate grounds to continue.

Rights Related to Automated Decision-Making

You have the right not to be subject to automated decision-making that produces legal or similarly significant effects, unless you explicitly consent or it is necessary for contract performance.

How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Team:

  • Email: [email protected]
  • Telephone: +44 079 6676 3252 (24/7 support)
  • Available in English

Please include sufficient information to identify your account and clearly state which right you wish to exercise. We will acknowledge your request within 5 business days and respond fully within 30 days, though this may be extended by two months for complex requests.

Right to Lodge a Complaint

If you believe F7 Casino has violated your data protection rights, you have the right to lodge a complaint with your national data protection authority or supervisory authority without prejudice to any other legal remedies.

Cookies and Similar Technologies

F7 Casino uses cookies and similar tracking technologies to enhance your experience and gather analytics.

Types of Cookies

  • Essential Cookies: Required for website functionality, account access, and security
  • Performance Cookies: Analyse website usage and performance
  • Functional Cookies: