Responsible Gambling at F7 Casino

Responsible Gambling at F7 Casino

F7 Casino is committed to promoting responsible gambling and providing a safe, enjoyable gaming environment for all our players. We recognise that gambling should be a form of entertainment, and we actively encourage all our customers to gamble responsibly and within their means.

Our responsible gambling policy is designed to protect players, particularly those who may be vulnerable to problem gambling. We work closely with leading gambling support organisations and adhere to strict regulatory standards set by our licensing authority, Curacao eGaming (Licence Number: OGL/2024/1630/1008).

Our Commitment to Responsible Gaming

F7 Casino is dedicated to maintaining the highest standards of player protection. We implement comprehensive safeguards and provide tools to help players maintain control over their gaming activity. Every member of our team is trained to recognise and respond to signs of problem gambling.

We believe that responsible gambling is a shared responsibility between the operator, the player, and the gaming community. Our commitment extends beyond regulatory compliance to genuine player wellbeing.

Deposit Limits

To help you manage your spending, F7 Casino allows you to set daily, weekly, and monthly deposit limits on your account. These limits restrict the amount of money you can deposit during the specified period.

  • Daily deposit limits can be set to any amount you choose
  • Weekly deposit limits help you control spending across a seven-day period
  • Monthly deposit limits provide longer-term spending management

To set or modify your deposit limits, please contact our support team at [email protected], or adjust them via your account settings. Deposit limits take effect immediately and cannot be increased until the current limit period expires.

Loss Limits

In addition to deposit limits, F7 Casino allows you to set loss limits on your account. A loss limit is the maximum amount of money you are willing to lose over a specified period.

Once your account balance reaches your predetermined loss limit, your account will be temporarily restricted from placing further bets until the limit period resets. This tool helps prevent excessive losses and encourages mindful gambling behaviour.

Session Time Limits

Extended gaming sessions can lead to poor decision-making and excessive expenditure. F7 Casino provides session time limit functionality, allowing you to set a maximum duration for each gaming session.

When your session time limit is reached, you will be automatically logged out of your account. You may log back in at any time, but the time limit encourages regular breaks and promotes healthier gaming habits.

Reality Checks

Reality checks are periodic reminders that appear during your gaming session, informing you of the time elapsed and money spent. These notifications help maintain awareness and encourage reflection on your gaming activity.

You can enable reality checks to appear every 30 minutes, 60 minutes, or at intervals of your choosing. We recommend enabling this feature, particularly during extended gaming sessions.

Self-Exclusion

If you feel your gambling is becoming problematic or you wish to take a break from gaming, F7 Casino offers a self-exclusion facility. Self-exclusion is a voluntary agreement between you and F7 Casino to restrict access to your account for a specified period.

When self-excluded, you will be unable to access your account, place bets, or use any gaming features. Self-exclusion periods can be set for a minimum of 24 hours up to several years. Once your self-exclusion period expires, your account will automatically reopen unless you choose to extend the period.

To activate self-exclusion, contact our support team at [email protected] with your account details and preferred exclusion period. Self-exclusion is taken seriously and cannot be reversed during the active period except in exceptional circumstances.

Cooling-Off Periods

If you need a temporary break from gaming without permanent self-exclusion, F7 Casino offers cooling-off periods. A cooling-off period typically lasts from 24 hours to 30 days, during which your account will be suspended.

This tool is useful if you feel you need time to reassess your gaming habits or recover from a losing streak. Unlike self-exclusion, cooling-off periods are temporary and your account will automatically reactivate after the specified period unless you request an extension.

Age Verification and Underage Protection

  • F7 Casino is strictly committed to preventing access by individuals under 18 years of age. All players must provide valid identification proving they are at least 18 years old during the account registration and verification process.
  • Our Know Your Customer (KYC) procedures include comprehensive age verification checks. Any account found to be operated by an individual under 18 will be immediately closed, and any funds will be returned to the source payment method.
  • Parents and guardians concerned about young people's access to gambling should consider using parental control software to restrict access to gambling websites.

Signs of Problem Gambling

It is important to recognise the warning signs of problem gambling, which may include:

  • Gambling with money intended for essential expenses such as rent, utilities, or food
  • Spending increasing amounts of time and money on gambling
  • Experiencing difficulty controlling gambling behaviour or stopping
  • Neglecting work, education, family, or social responsibilities due to gambling
  • Chasing losses by continuing to gamble in an attempt to recover money lost
  • Lying to friends or family about gambling activities
  • Feeling stressed, anxious, or depressed related to gambling
  • Using gambling to escape personal problems or negative emotions
  • Experiencing conflict in relationships due to gambling
  • Borrowing money to fund gambling activities

If you recognise any of these signs in your own behaviour, we encourage you to seek support immediately.

Support and Assistance

F7 Casino recognises that some players may develop gambling-related problems despite our preventative measures. We have compiled a list of reputable organisations that provide free, confidential support and advice:

BeGambleAware.org

BeGambleAware.org is an independent organisation that provides information, support, and counselling for problem gamblers. Their website offers resources, self-assessment tools, and access to confidential support services. Visit www.begambleaware.org or call their National Problem Gambling Clinic.

GamCare

GamCare provides free and confidential support to problem gamblers and their families. They offer counselling services, information, and resources to help individuals gain control over their gambling. Contact GamCare at www.gamcare.org.uk or call 0808 8020 133.

Gambling Therapy

Gambling Therapy offers free online support for problem gamblers, including counselling, support groups, and information resources. Their online platform is accessible 24/7 and provides a safe space to discuss gambling concerns. Visit www.gamblingtherapy.org.

National Council on Problem Gambling

The National Council on Problem Gambling provides confidential support and referrals to treatment services. Their helpline is available 24/7 and offers support in multiple languages where available.

Multi-Operator Self-Exclusion

In addition to self-exclusion with F7 Casino, players can register with GAMSTOP, the National Self-Exclusion Scheme. GAMSTOP allows you to self-exclude from all licensed gambling operators in Great Britain simultaneously.

Registration with GAMSTOP is free and voluntary. To register, visit www.gamstop.co.uk or contact them for assistance.

Contacting F7 Casino Support

If you have questions about responsible gambling tools, or if you would like assistance with setting limits, self-exclusion, or cooling-off periods, please contact our customer support team:

Our support team is trained to handle sensitive matters related to problem gambling with professionalism and confidentiality. We take all responsible gambling requests seriously and will process them promptly.

Further Information

For additional information about F7 Casino's responsible gambling policies, please refer to our Terms and Conditions or contact our support team. We are committed to continuous improvement of our responsible gambling measures and welcome feedback from our players.

Gambling should always be enjoyable and entertaining. If it ever stops being so, please use the tools and resources available to you, and don't hesitate to seek professional support.